Christmas Shipping Deadlines:

In the lead up to Christmas not only do our orders increase but also freight volumes increase considerably, so please be aware that shipping times can be longer than usual.

We are closed from Friday 21st December, 2 pm - Wednesday 3rd January, 8 am

To guarantee you receive your order for Christmas, we recommend you place orders, no later than the dates below:

  • Auckland: Wednesday 19th December
  • Rest of North Island: Tuesday 18th December
  • South Island: Friday 14th December 

NOTE: During this time orders will not be fulfilled and customer service will not be available. 



Delivery is via third party courier. It is our company policy that we do not ship to Post Office Boxes or Parcel Lockers in New Zealand. Shipping addresses cannot be changed once the order has been shipped. As the registered couriers are third party companies, we are unable to control their delivery time. If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery, as a signature is usually required. Orders cannot be cancelled once the order has been shipped.

Shipping times vary depending on your location.

Estimated Delivery Times

North Island:  2-5 working days (note: add 1 extra day for rural delivery)
South Island: 4-10 working days (note: add 1 extra day for rural delivery)


Delivery Costs

0 - $35.00  
Auckland: $3.50
Rest of North Island: $4.50
South Island: $7.00


$35.01 - $99.99  
Auckland: $5.00
Rest of North Island: $7.00
South Island: $12.00

Spend $100 and get FREE SHIPPING. 
(excluding brewing equipment and large brewing equipment)

Large Brewing Equipment

Auckland: $15.00
Rest of North Island: $25.00
South Island: $35.00


Kegerators, Glycol Chiller and Complete Brewery Setup

Auckland:      $50.00
Rest of North Island:                   $75.00
South Island:       $100.00 


Grainfather 30 Day Money Back Guarantee

Grainfather is committed to providing a quality, convenient, all in one brewing system that our customers love using. If for any reason you are not completely satisfied with your Grainfather, please return this to us within 30 days of receipt and we can refund your purchase using your original payment method. However, you will need to send this back to us at your own cost. We can only accept returns from those who have purchased from an official Grainfather website, owned by BSGi NZ Ltd.

We are only able to offer the 30 Day Money Back Guarantee in regions where we sell through an official Grainfather website, owned by BSGi NZ Ltd. If you move countries for example, you would need to return the item to the country in which you purchased this from in order to receive a refund.

Please note, refunds will only be processed once the item is received by our warehouse.

*The 30 Day Money Back Guarantee only applies to the Grainfather Brewing System excluding it's accessories and add-ons.


24 & 36 Month Warranty

All appliance products sold on the Grainfather website are warranted against faults when used in a normal manner from 24 months of receipt for the Glycol Chiller, and 36 months of receipt for all other appliances. We will endeavour to repair or replace your product at no charge if found to be defective due to a manufacturing fault during the warranty period. The warranty excludes damage caused by misuse, neglect, customer alterations and incorrect installation. 

For complete information on warranty or for details on how to claim your warranty click here