All appliances sold on the Grainfather website are warranted against faults in material or workmanship under normal use and maintenance during the warranty period (24 month). We will repair or replace your product at no charge if found to be defective during the warranty period due to a manufacturing fault. The warranty excludes damage caused by misuse, neglect, customer alterations and incorrect installation. 

Please keep your order confirmation as this will authenticate your warranty. We can only accept returns from those who purchased from an official Grainfather website, owned by BSGi NZ Ltd. If you purchased this from a stockist, the retail store will be your point of contact for repairs/replacements.

To activate your 24 month warranty, please take a moments to fill out the form below to register your Grainfather. 

To make a warranty claim, if you have purchased online from us, contact us directly or if you have purchased from a retail store, please contact them in the first instance. Proof of purchase will be required before you can make a claim under this warranty.